If this is a life or death situation, please call the local emergency phone number in the country where you are.
Please also contact the Office of Study Abroad at the emergency 24/7 phone number
or the emergency email firstname.lastname@example.org. For non-emergency matters, you can reach us during regular business hours (8:30 am to 5 pm EST) at 305-348-1913.
If you are a student and faculty director on an OSA study abroad program facing an emergency, please call AXA, the emergency response for CISI insurance.
Inside the US: 1-855-327-1411
Outside the US: 1-312-935-1703
Questions you will be asked when opening a case:
- FIU’s Policy Number (listed on the insurance card received prior to departure)
- Caller’s/Participant’s First and last Name
- Date(s) of birth for the participant(s) experiencing the emergency
- Contact Details
- Type of Service Requested
- Brief Summary of Request/Incident
- Location where Assistance is Requested.
For Coverage Information, access the 2019 Policy Brochure